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Website Security
We use E-way - The Leading Australian Gateway - to guarantee the best possible security for our online transactions. E-way has multiple firewalls to protect important data and features 1024 bit data encryption. No credit card information is stored on either E-way’s clustered web servers or our web servers.
Due to a growing amount of internet fraud through stolen or invalid credit card numbers, we have found it necessary to implement stricter security measures in an effort to reduce the risk of credit card misuse. This will help safeguard ourselves and you, our customer, against any criminal activity. Some users of our site may be asked for credit card verification. You will be contacted via email or phone should we require this information from you.
We recommend you consult the ACCC guidelines for Shopping on the Internet.
Click Here for information
It contains a complete run down of your rights and protections for using your credit card on the Internet.
As always, you the Credit Card holder, have rights and consumer protections enforced by our many government agencies and credit institutions. As a private company, we are bound and abide by a number of regulatory frameworks under the jurisdiction of ASIC.
By using a third party gateway we feel that we have reduced the risk to an above acceptable level.
If you still feel uncomfortable with using credit cards over the net, we also offer the options to phone through your card details.
If you do not have or want to use a credit card we also have the options of Direct Deposit,Paypal options, Money Order or Personal Cheque (subject to clearance) .
You can still order on the net and just type your preferred method into the payment section.
We will hold your order pending payment by your preferred method.
Please do NOT send sensitive information such as credit card details via email.
We cannot guarantee privacy under those conditions.
Confidentiality
All personal information is treated in the strictest and most confidential manner. We do not sell, rent or lend out your name, e-mail, address or any other personal information. All orders are handled without compromise to your privacy.
Newsletter Subscribe/Unsubscribe
We have a double opt-in method for our newsletter subscriptions.
This process weeds out spammers while ensuring that your information is private.
When you subscribe to our newsletter you will receive an email with a link to verify your request. When you do this you will automatically receive newsletters from us until you decide that you don’t wish to receive them any more.
At the point where you wish to unsubscribe from the newsletter you just need to hit the link at the bottom of the newsletter and you are automatically unsubscribed.
Member Information
When a visitor wishes to become a member of our site they will be asked for personal information.
A password of their choice is recorded so that they can change information.
Membership on our site enables visitors to view previous orders and record items on personal wish lists.
It also enables follow-up purchases as personal details are easily accessed to speed up the ordering process.
For security purposes personal information is locked into the shopping cart data base with limited access and passwords are encrypted.
Partners/Affiliates
Personal information related to registration as as a partner/affiliate is also locked into the shopping cart data base with limited access and passwords.
Partners/affiliates will be able to access information with relation to sales as initiated from their own site along with payments made, record of personal details. Editing of personal information can be accessed through the partner password.
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