Online Support

Your own support account

Small Business Management Course SupportNow that our Cert IV in Small Business Management Course is available online we utilise the best online support systems available and make sure all our support team are trained properly in how to use them. The most common online support is delivered by email, but we decided to go further and keep better track of every student query or issue by using ZenDesk.

Support Satisfaction is important

Small Business Management Course Support-Satisfaction-Statistics

You can rate every support contact experience you have during your Small Business Management Course

ZenDesk is used by some of the most well known companies in the world. It is a premium web-based service (all that means is that it’s hosted in the cloud and we pay good money for it) and it allows us to provide better support to every individual student to help them achieve their course desires.

It also helps us measure the satisfaction rating of each of our support team so they strive to do a better job for you! Some companies are scared to hear from their students but we love it. In fact we think customer service is so important in EVERY business that we are adding a Customer Service subject to our course.

Instant Messaging Chat

You might also notice that we offer a chat service at the website in case you have a quick question about our services.

Telephone Support

Even though we now provide our Small Business Management Courses online you can still use the telephone to call us if you get stuck and need some help. If you choose one of our coaching of mentoring packages you’ll be able to use the phone whenever you want to.

The Australian Small Business Blog

Subscribe to our business blogWelcome to the ASBC Blog.

OUR BLOG PROVIDES information about bookkeeping, social media, small business operations and marketing and a whole lot more. It will keep you up to speed with new and emerging trends and technologies, as well as updates to our courses. Other blog announcements include:
  • New course content for each of our online courses (Accounting, Marketing, Sales, Operations, Support)
  • Free training videos and content that we release — and there's lots of them!
  • Free tips ‘n’ tricks relating to the content in our courses
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