by Online Business Training Courses | Saturday, September 18, 2021 | 02 Market the small Business (Business Planning), 07 Marketing Action Plan, 08 Undertake Marketing Activities, 12 Customer Service, Business Tools, Career Academy, Career Training and Upskilling, Customer Service Training Course, Digital Marketing, Marketing Training Courses Online, News, Sales Training Courses Online, Small Business, small business marketing, Social and Digital Media Marketing Courses, training courses
It’s no secret that Telstra are lacking quite a bit in the customer service department. In fact, it doesn’t take long to find enraged user reviews about the Telstra ‘expert’ that never arrives on the line to help. This blog is about the...
by Angela | Friday, August 9, 2013 | 11 Selling your products or services, 12 Customer Service, Become a Virtual Assistant, Customer Service Training Course, Online Business, Sales Training Courses Online, training courses
Simply communicating with your customers to manage expectations can help you beat the competition. It’s maybe the last thing you think about when you’re starting a business, but as a newbie, it’s good customer service that will give you an edge over the...
by Angela | Wednesday, July 31, 2013 | small business marketing
In a previous post, Telemarketing: Why You Should Start Using the Telephone, we talked about why our Small Business Management course includes telemarketing as an important strategy to incorporate in your marketing plan. This then got us thinking about another form of...
by Angela | Monday, July 29, 2013 | 12 Customer Service, small business management, training courses
Would your customers recommend your services to their friends? If you’re wondering why the seemingly lost art of customer service has suddenly made a comeback, it’s because businesses — large and small — have discovered what the business owners of yesteryear...
by Online Business Training Courses | Wednesday, July 24, 2013 | 11 Selling your products or services, Business Tools, small business management, training courses, VoIP and Communications
We previously discussed why you should incorporate telemarketing into your marketing strategies in one of our May blogs, ‘Telemarketing: Why You Should Start Using the Telephone’, and it’s something we also discuss in our Small Business Management...
by Angela | Friday, April 5, 2013 | 12 Customer Service, Become a Virtual Assistant, Business Startup Help with starting a new business, Customer Service Training Course, Digital Assets, News, Online Business, Small Business, small business management, training courses
Good customer service = sales We all know good customer service when we see it, and we all know bad customer service when we see it; but what exactly makes good customer service? We’re going to compare two local coffee shops in Manly, Sydney to highlight the...
