It’s no secret that Telstra are lacking quite a bit in the customer service department. In fact, it doesn’t take long to find enraged user reviews about the Telstra ‘expert’ that never arrives on the line to help. This blog is about the...
Simply communicating with your customers to manage expectations can help you beat the competition. It’s maybe the last thing you think about when you’re starting a business, but as a newbie, it’s good customer service that will give you an edge over the...
In a previous post, Telemarketing: Why You Should Start Using the Telephone, we talked about why our Small Business Management course includes telemarketing as an important strategy to incorporate in your marketing plan. This then got us thinking about another form of...
Would your customers recommend your services to their friends? If you’re wondering why the seemingly lost art of customer service has suddenly made a comeback, it’s because businesses — large and small — have discovered what the business owners of yesteryear...
We previously discussed why you should incorporate telemarketing into your marketing strategies in one of our May blogs, ‘Telemarketing: Why You Should Start Using the Telephone’, and it’s something we also discuss in our Small Business Management...
Good customer service = sales We all know good customer service when we see it, and we all know bad customer service when we see it; but what exactly makes good customer service? We’re going to compare two local coffee shops in Manly, Sydney to highlight the...
