Customer Service Quality can Make or Break Your Business: Google Ads is NOT a Silver Bullet

Customer Service Quality can Make or Break Your Business: Google Ads is NOT a Silver Bullet

You might offer a great product or a great service. But if your customer service is bad, the news will spread like wildfire. With Facebook, Twitter, TrustPilot and social media in general everyone’s experiences are made public, so your customer service must be...
Rubbish Customer Service from Telstra – WHY would you take their free digital marketing review and advice

Rubbish Customer Service from Telstra – WHY would you take their free digital marketing review and advice

It’s no secret that Telstra are lacking quite a bit in the customer service department. In fact, it doesn’t take long to find enraged user reviews about the Telstra ‘expert’ that never arrives on the line to help. This blog is about the...
Online Business Course better tailored to your skills & training

Online Business Course better tailored to your skills & training

Students are now exploring online businesses as an alternative to finding a job in these uncertain times. Starting an online business enables you to work from home but trying to get a business to use your services is different than applying for a job. The Online...
Small Business Marketing Tips – SHORT VIDEO

Small Business Marketing Tips – SHORT VIDEO

When to Use Newspapers for Advertising Newspapers might seem old school, but a lot of your customers might be old school too. As part of our Small Business Management Course we have a Business Planning and Introduction to Small Business Marketing Course where you can...
Overcoming Business Challenges

Overcoming Business Challenges

Do you have a plan for your business to adapt to change? Every business — large or small, new or established — has its challenges from time to time. The businesses that are unsuccessful in overcoming those challenges haven’t been felled by the challenge itself, but...
Knowing MY Luck…

Knowing MY Luck…

In a couple of our recent posts, we’ve talked about… well, we’ve talked about my family, largely, but we’ve also talked about things like planning and strategising and setting goals for yourself, as well as having confidence in ourselves. Now I just want to add one...
Don’t Ask Me What To Do Next!

Don’t Ask Me What To Do Next!

A little while ago, we published a post about goal setting, where we suggested that you start setting some short-term business goals that will help deliver your long-term business goals. The majority of people are familiar with long-term goal setting; it’s a...
Setting Goals: What Makes or Break Them?

Setting Goals: What Makes or Break Them?

In a previous post we talked about how important it is to plan and keep taking risks in business. A big part of planning is goal setting; in fact, the two are so intimately linked, it’s impossible to really do one without the other. In our Small Business Management...
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