You might offer a great product or a great service. But if your customer service is bad, the news will spread like wildfire. With Facebook, Twitter, TrustPilot and social media in general everyone’s experiences are made public, so your customer service must be...
It’s no secret that Telstra are lacking quite a bit in the customer service department. In fact, it doesn’t take long to find enraged user reviews about the Telstra ‘expert’ that never arrives on the line to help. This blog is about the...
Students are now exploring online businesses as an alternative to finding a job in these uncertain times. Starting an online business enables you to work from home but trying to get a business to use your services is different than applying for a job. The Online...
When to Use Newspapers for Advertising Newspapers might seem old school, but a lot of your customers might be old school too. As part of our Small Business Management Course we have a Business Planning and Introduction to Small Business Marketing Course where you can...
Do you have a plan for your business to adapt to change? Every business — large or small, new or established — has its challenges from time to time. The businesses that are unsuccessful in overcoming those challenges haven’t been felled by the challenge itself, but...
In a couple of our recent posts, we’ve talked about… well, we’ve talked about my family, largely, but we’ve also talked about things like planning and strategising and setting goals for yourself, as well as having confidence in ourselves. Now I just want to add one...
A little while ago, we published a post about goal setting, where we suggested that you start setting some short-term business goals that will help deliver your long-term business goals. The majority of people are familiar with long-term goal setting; it’s a...
In a previous post we talked about how important it is to plan and keep taking risks in business. A big part of planning is goal setting; in fact, the two are so intimately linked, it’s impossible to really do one without the other. In our Small Business Management...
