by Online Business Training Courses | Thursday, April 13, 2023 | 05 Researching the Market, 07 Marketing Action Plan, 08 Undertake Marketing Activities, 12 Customer Service, 14 Networking & Referrals, Bookkeeping Courses, Digital Marketing, Finance Training Courses Online, Marketing Training Courses Online, National Bookkeeping, News, Sales Training Courses Online, Xero online training course
The huge difference between accounts staff (and technical support staff) and sales staff is fascinating. It’s the classic difference between staff who are technically trained and aim to perform accurate data entry or fix detailed problems versus sales people who...
by Online Business Training Courses | Friday, April 7, 2023 | 02 Market the small Business (Business Planning), 05 Researching the Market, 11 Selling your products or services, 12 Customer Service, 14 Networking & Referrals, Bookkeeping Courses, Business Startup Help with starting a new business, Database & Email Marketing, Digital Marketing, Finance Training Courses Online, How to Price Work, Marketing Training Courses Online, News, Sales Training Courses Online, Small Business, Value Pricing
I had the pleasure of meeting Michelle and being her first customer for her brand new cleaning business. Michelle was excited and nervous but had the support from someone who was experienced in running a cleaning business with her. Michelle did a fantastic job and...
by Linda Roberts | Wednesday, April 27, 2022 | 12 Customer Service, Accounts Receivable, Bookkeeping Courses, Business Tools, Finance Training Courses Online, MYOB, MYOB Training Courses, News, Online Business, QuickBooks Online Training Courses, Small Business, Xero online training course, Xero Training Courses
Peppol Powers eInvoicing In 2019, the Australian government adopted Peppol, the premium eInvoice sharing framework already used by governments and businesses worldwide. The move is set to transform the exchange of eInvoices and other eProcurement documents, delivering...
by Luke Williams | Thursday, February 3, 2022 | 03 Legal & Risk Management, 11 Selling your products or services, Career Academy, Career Training and Upskilling, News, Small Business, small business marketing
If you want to avoid your business or employer getting slugged millions of dollars in fines and potentially even more costly brand damage through bad publicity, you must understand Australia’s misleading and deceptive conduct laws. Let’s start by looking at an...
by Online Business Training Courses | Wednesday, November 3, 2021 | 01 Originate & Develop Concepts, 11 Selling your products or services, 12 Customer Service, Become a Virtual Assistant, Business Startup Help with starting a new business, Customer Service Training Course, Digital Marketing, How to Price Work, Online Business, Performance Based Reward PBR, Sales Training Courses Online, Small Business, training courses, Value Pricing, Wordpress
This is one of the first questions a good marketing person will ask you. The question is really, “who is your ideal customer?” and it affects everything you do in your business plan and digital marketing. When you are an employee, looking for work, you can...
by Online Business Training Courses | Monday, October 18, 2021 | 09 Monitor & Manage Small Business Operations, 12 Customer Service, 16 Quality Assurance, Standards and Systems, Become a Virtual Assistant, Business Tools, Customer Service Training Course, Sales Training Courses Online, Small Business, Website Chat
As a business owner, you need to deliver great service to your customers. And, you want them to see the effort you put into creating an excellent experience for them. There are MANY different facets and technologies used by a typical small business and Typical...
by Online Business Training Courses | Monday, September 27, 2021 | 02 Market the small Business (Business Planning), 05 Researching the Market, 11 Selling your products or services, 12 Customer Service, Become a Virtual Assistant, Business Startup Help with starting a new business, Business Tools, Customer Service Training Course, Digital Marketing, Google Ads Marketing, Online Business, Sales Training Courses Online, Small Business, small business management, small business marketing
You might offer a great product or a great service. But if your customer service is bad, the news will spread like wildfire. With Facebook, Twitter, TrustPilot and social media in general everyone’s experiences are made public, so your customer service must be...
by Online Business Training Courses | Saturday, September 18, 2021 | 02 Market the small Business (Business Planning), 07 Marketing Action Plan, 08 Undertake Marketing Activities, 12 Customer Service, Business Tools, Career Academy, Career Training and Upskilling, Customer Service Training Course, Digital Marketing, Marketing Training Courses Online, News, Sales Training Courses Online, Small Business, small business marketing, Social and Digital Media Marketing Courses, training courses
It’s no secret that Telstra are lacking quite a bit in the customer service department. In fact, it doesn’t take long to find enraged user reviews about the Telstra ‘expert’ that never arrives on the line to help. This blog is about the...
by Online Business Training Courses | Thursday, February 20, 2020 | 11 Selling your products or services, 15 Hiring Staff, Increasing Performance and Retaining Good People, Real Estate Agents, Sales Training Courses Online, Small Business
I’ve written about CRM’s for real estate agents in the past because they started popping up several years ago and all of a sudden you just need to inquire about a property for sale and you’d be on the “keep warm” segment of the agents...
by Online Business Training Courses | Thursday, July 19, 2018 | 11 Selling your products or services, Business Secrets, How to Price Work, National Bookkeeping, News, Performance Based Reward PBR, Small Business, Value Pricing
How Hourly Rate for Bookkeeping Will End Up Paying You Less It’s important to have an understanding of the general industry rates for bookkeepers as many bookkeepers like working on an hourly rate. This is particularly so for the reconciliation portion of...
by Online Business Training Courses | Monday, July 2, 2018 | 05 Researching the Market, 11 Selling your products or services, Business Secrets, Business Startup Help with starting a new business, Marketing Training Courses Online, News, Sales Training Courses Online, Small Business
Age doesn’t have a lot to do with how much customers love you I was speaking the other day with a young guy who left school and would love to start his own business, but he said that clients wouldn’t give him a go because of his age. It made me think about the...
by Online Business Training Courses | Monday, February 26, 2018 | 08 Undertake Marketing Activities, 11 Selling your products or services, Affiliate Marketing, Assets, Business Startup Help with starting a new business, Digital Assets, Digital Marketing, News, Online Business, Operations, Logistics and Management Training Courses, Small Business, small business management, small business marketing, training courses
Another way of earning money online With its launch in Australia in late 2017, Amazon has created another opportunity for Australians to earn money online, either by selling goods through Amazon’s “Fulfillment By Amazon (FBA) program” or its Associates Program (which...
