by Online Business Training Courses | Thursday, April 13, 2023 | 05 Researching the Market, 07 Marketing Action Plan, 08 Undertake Marketing Activities, 12 Customer Service, 14 Networking & Referrals, Bookkeeping Courses, Digital Marketing, Finance Training Courses Online, Marketing Training Courses Online, National Bookkeeping, News, Sales Training Courses Online, Xero online training course
The huge difference between accounts staff (and technical support staff) and sales staff is fascinating. It’s the classic difference between staff who are technically trained and aim to perform accurate data entry or fix detailed problems versus sales people who...
by Online Business Training Courses | Friday, April 7, 2023 | 02 Market the small Business (Business Planning), 05 Researching the Market, 11 Selling your products or services, 12 Customer Service, 14 Networking & Referrals, Bookkeeping Courses, Business Startup Help with starting a new business, Database & Email Marketing, Digital Marketing, Finance Training Courses Online, How to Price Work, Marketing Training Courses Online, News, Sales Training Courses Online, Small Business, Value Pricing
I had the pleasure of meeting Michelle and being her first customer for her brand new cleaning business. Michelle was excited and nervous but had the support from someone who was experienced in running a cleaning business with her. Michelle did a fantastic job and...
by Linda Roberts | Wednesday, April 27, 2022 | 12 Customer Service, Accounts Receivable, Bookkeeping Courses, Business Tools, Finance Training Courses Online, MYOB, MYOB Training Courses, News, Online Business, QuickBooks Online Training Courses, Small Business, Xero online training course, Xero Training Courses
Peppol Powers eInvoicing In 2019, the Australian government adopted Peppol, the premium eInvoice sharing framework already used by governments and businesses worldwide. The move is set to transform the exchange of eInvoices and other eProcurement documents, delivering...
by Online Business Training Courses | Wednesday, November 3, 2021 | 01 Originate & Develop Concepts, 11 Selling your products or services, 12 Customer Service, Become a Virtual Assistant, Business Startup Help with starting a new business, Customer Service Training Course, Digital Marketing, How to Price Work, Online Business, Performance Based Reward PBR, Sales Training Courses Online, Small Business, training courses, Value Pricing, Wordpress
This is one of the first questions a good marketing person will ask you. The question is really, “who is your ideal customer?” and it affects everything you do in your business plan and digital marketing. When you are an employee, looking for work, you can...
by Online Business Training Courses | Monday, October 18, 2021 | 09 Monitor & Manage Small Business Operations, 12 Customer Service, 16 Quality Assurance, Standards and Systems, Become a Virtual Assistant, Business Tools, Customer Service Training Course, Sales Training Courses Online, Small Business, Website Chat
As a business owner, you need to deliver great service to your customers. And, you want them to see the effort you put into creating an excellent experience for them. There are MANY different facets and technologies used by a typical small business and Typical...
by Online Business Training Courses | Monday, September 27, 2021 | 02 Market the small Business (Business Planning), 05 Researching the Market, 11 Selling your products or services, 12 Customer Service, Become a Virtual Assistant, Business Startup Help with starting a new business, Business Tools, Customer Service Training Course, Digital Marketing, Google Ads Marketing, Online Business, Sales Training Courses Online, Small Business, small business management, small business marketing
You might offer a great product or a great service. But if your customer service is bad, the news will spread like wildfire. With Facebook, Twitter, TrustPilot and social media in general everyone’s experiences are made public, so your customer service must be...
by Online Business Training Courses | Saturday, September 18, 2021 | 02 Market the small Business (Business Planning), 07 Marketing Action Plan, 08 Undertake Marketing Activities, 12 Customer Service, Business Tools, Career Academy, Career Training and Upskilling, Customer Service Training Course, Digital Marketing, Marketing Training Courses Online, News, Sales Training Courses Online, Small Business, small business marketing, Social and Digital Media Marketing Courses, training courses
It’s no secret that Telstra are lacking quite a bit in the customer service department. In fact, it doesn’t take long to find enraged user reviews about the Telstra ‘expert’ that never arrives on the line to help. This blog is about the...
by Angela | Friday, August 9, 2013 | 11 Selling your products or services, 12 Customer Service, Become a Virtual Assistant, Customer Service Training Course, Online Business, Sales Training Courses Online, training courses
Simply communicating with your customers to manage expectations can help you beat the competition. It’s maybe the last thing you think about when you’re starting a business, but as a newbie, it’s good customer service that will give you an edge over the...
by Angela | Monday, July 29, 2013 | 12 Customer Service, small business management, training courses
Would your customers recommend your services to their friends? If you’re wondering why the seemingly lost art of customer service has suddenly made a comeback, it’s because businesses — large and small — have discovered what the business owners of yesteryear...
by Angela | Saturday, May 18, 2013 | 12 Customer Service, small business management, training courses
About 35 percent of the world’s population uses the internet. It may not seem like a high percentage, but when one considers that only 14 percent of the world’s population are classed as living in ‘highly developed countries’ (according to the Human...
by Angela | Thursday, May 16, 2013 | 12 Customer Service, small business management, training courses
Some people play the stock market; buying and trading shares, but it’s a lot like gambling: you gotta know when to hold ‘em and know when to fold ‘em. One thing that’s often a sure-fire bet on success, however, is the property market. The Asset of Bricks and Mortar As...
by Angela | Friday, April 5, 2013 | 12 Customer Service, Become a Virtual Assistant, Business Startup Help with starting a new business, Customer Service Training Course, Digital Assets, News, Online Business, Small Business, small business management, training courses
Good customer service = sales We all know good customer service when we see it, and we all know bad customer service when we see it; but what exactly makes good customer service? We’re going to compare two local coffee shops in Manly, Sydney to highlight the...
