by Online Business Training Courses | Monday, October 18, 2021 | 09 Monitor & Manage Small Business Operations, 12 Customer Service, 16 Quality Assurance, Standards and Systems, Become a Virtual Assistant, Business Tools, Customer Service Training Course, Sales Training Courses Online, Small Business, Website Chat
As a business owner, you need to deliver great service to your customers. And, you want them to see the effort you put into creating an excellent experience for them. There are MANY different facets and technologies used by a typical small business and Typical...
by Online Business Training Courses | Saturday, September 18, 2021 | 02 Market the small Business (Business Planning), 07 Marketing Action Plan, 08 Undertake Marketing Activities, 12 Customer Service, Business Tools, Career Academy, Career Training and Upskilling, Customer Service Training Course, Digital Marketing, Marketing Training Courses Online, News, Sales Training Courses Online, Small Business, small business marketing, Social and Digital Media Marketing Courses, training courses
It’s no secret that Telstra are lacking quite a bit in the customer service department. In fact, it doesn’t take long to find enraged user reviews about the Telstra ‘expert’ that never arrives on the line to help. This blog is about the...
by Online Business Training Courses | Friday, August 2, 2013 | 11 Selling your products or services
Conducting market research is vital for any small business; you need to understand what’s happening in your industry in order to sell your products and services effectively — something we cover in our Small Business Management course. But how well do you really know...
by Angela | Saturday, May 18, 2013 | 12 Customer Service, small business management, training courses
About 35 percent of the world’s population uses the internet. It may not seem like a high percentage, but when one considers that only 14 percent of the world’s population are classed as living in ‘highly developed countries’ (according to the Human...
by Angela | Thursday, May 16, 2013 | 12 Customer Service, small business management, training courses
Some people play the stock market; buying and trading shares, but it’s a lot like gambling: you gotta know when to hold ‘em and know when to fold ‘em. One thing that’s often a sure-fire bet on success, however, is the property market. The Asset of Bricks and Mortar As...
by Angela | Friday, April 5, 2013 | 12 Customer Service, Become a Virtual Assistant, Business Startup Help with starting a new business, Customer Service Training Course, Digital Assets, News, Online Business, Small Business, small business management, training courses
Good customer service = sales We all know good customer service when we see it, and we all know bad customer service when we see it; but what exactly makes good customer service? We’re going to compare two local coffee shops in Manly, Sydney to highlight the...
