Jeweller’s Accounts Sparkle with Xero and Monthly Bookkeeping

Jeweller’s Accounts Sparkle with Xero and Monthly Bookkeeping

Stacey Hurt loves designing and making jewelry and she’s become successful at turning that into a business. As a designer and maker she does most of her work from her home but needs to reach customers at retail shops so she offers her products on consignment....
Hairdressing Salon Business – rent a chair (Payroll Course Case Study)

Hairdressing Salon Business – rent a chair (Payroll Course Case Study)

Hairdressing salons are all about people, scheduling and gossip. They are located all over the world and are a fascinating place to watch. I had my hair cut the other day by a recently graduated hair dresser and she did a fantastic job with the cut and the...
Hnry vs Xero? Your own accountant vs a new online one?

Hnry vs Xero? Your own accountant vs a new online one?

What is it about New Zealand and accounting? Xero has been the talk of the town for about a decade when their online only accounting software meant that small business owners could use any device to use their accounting software. In those early days Xero rubbed a lot...
Want an Online Business? Follow The Sheet Society to Learn More

Want an Online Business? Follow The Sheet Society to Learn More

We studied the massive changes in the technology industry since interest rates started increasing in Australia and around the world and one interesting trend stood out. Lots of Aussies who worked overseas or for overseas companies have returned home and putting their...
Why New Bookkeepers Can’t Grow Their Business

Why New Bookkeepers Can’t Grow Their Business

The huge difference between accounts staff (and technical support staff) and sales staff is fascinating. It’s the classic difference between staff who are technically trained and aim to perform accurate data entry or fix detailed problems versus sales people who...
Cleaning Business Start up Issues

Cleaning Business Start up Issues

I had the pleasure of meeting Michelle and being her first customer for her brand new cleaning business. Michelle was excited and nervous but had the support from someone who was experienced in running a cleaning business with her. Michelle did a fantastic job and...
Who is your customer?

Who is your customer?

This is one of the first questions a good marketing person will ask you. The question is really, “who is your ideal customer?” and it affects everything you do in your business plan and digital marketing. When you are an employee, looking for work, you can...
Psst.. Xero uses NPS to Succeed. Lessons for all Online Businesses including Startups. How Customer Service Makes a Difference.

Psst.. Xero uses NPS to Succeed. Lessons for all Online Businesses including Startups. How Customer Service Makes a Difference.

As a business owner, you need to deliver great service to your customers. And, you want them to see the effort you put into creating an excellent experience for them. There are MANY different facets and technologies used by a typical small business and Typical...
Customer Service Quality can Make or Break Your Business: Google Ads is NOT a Silver Bullet

Customer Service Quality can Make or Break Your Business: Google Ads is NOT a Silver Bullet

You might offer a great product or a great service. But if your customer service is bad, the news will spread like wildfire. With Facebook, Twitter, TrustPilot and social media in general everyone’s experiences are made public, so your customer service must be...