Fear Factor: Don’t Be Afraid of Competitors

Fear Factor: Don’t Be Afraid of Competitors

Part of writing a business plan in our Small Business Management Course, is that you have to research the market, and by doing so, you come to learn a little bit about the other businesses in the marketplace that you’ll eventually come to compete with. Is Competition...
Why Good Customer Service is Good for Business

Why Good Customer Service is Good for Business

Good customer service = sales We all know good customer service when we see it, and we all know bad customer service when we see it; but what exactly makes good customer service? We’re going to compare two local coffee shops in Manly, Sydney to highlight the...